Privacy Policy

Last Updated: May 9, 2025

Welcome to Quickoo Tech Transport Pvt Ltd ("Quickoo", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car pooling and transportation services, both for intercity and outercity travel, including our website, mobile application, and related services (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

  • Account Information: When you register for an account, we collect your name, email address, phone number, password, profile picture, and payment information.
  • Identity Verification Information: To ensure safety, we may collect government identification documents, driver's license details, and vehicle information for drivers.
  • Location Information: We collect precise location data from your device with your permission to provide our transportation services, match riders with drivers, navigate routes, and for safety purposes.
  • Payment Information: We collect payment method details, transaction history, and billing information.
  • Communications: We store messages exchanged through our platform between users, customer support communications, and feedback.

1.2 Usage and Device Information

We collect information about how you use our Services:

  • Device Information: Device type, operating system, unique device identifiers, IP address, mobile network information, and browser type.
  • Usage Data: Travel history, preferences, features used, time spent on the platform, pages visited, and interactions with our app/website.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and collect information about how you use our Services.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Providing Our Services: To operate, maintain, and improve our platform, including facilitating rides, processing payments, and providing customer support.
  • Safety and Security: To verify user identities, prevent fraud, ensure platform safety, and respond to legal requests or emergencies.
  • Communication: To send you information about your account, service updates, promotional content, and respond to your inquiries.
  • Analytics and Improvement: To understand how users interact with our Services, identify trends, and enhance user experience.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information with:

  • Other Users: Riders and drivers may see limited information about each other necessary for providing the transportation service.
  • Service Providers: Third-party vendors who help us provide aspects of our Services, such as payment processors, cloud storage providers, analytics services, and customer support tools.
  • Legal Authorities: When required by law, court order, or governmental regulation, or to protect our rights, privacy, safety, or property.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets.
  • With Your Consent: We may share information for purposes disclosed to you when you provide the information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the security of information transmitted to or from our Services.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information under certain circumstances.
  • Data Portability: You can request a copy of your data in a structured, commonly used format.
  • Opt-out: You can opt out of marketing communications and certain data processing activities.
  • Account Settings: You can update many types of personal information directly through your account settings.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

6. Data Retention

We retain your personal information for as long as necessary to provide you with our Services, comply with legal obligations, resolve disputes, and enforce our agreements. The criteria used to determine our retention periods include the nature of the information, the purpose for which it is used, and legal requirements.

7. International Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from those in your country. We take appropriate safeguards to require that your personal information remains protected in accordance with this Privacy Policy.

8. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

9. Third-Party Links and Services

Our Services may contain links to third-party websites or services that are not owned or controlled by Quickoo. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Quickoo Tech Transport Pvt Ltd
Email: [email protected]
Phone: +91 9601406607
Address: 402, SHANGRILA ARCADE, NEAR SHYAMAL CROSS ROAD, AHEMDABAD, INDIA